Shipping & Returns

SHIPPING & RETURNS

SHIPPING POLICY

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery by post. Delivery takes 5 - 7 business days..

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

 

RETURN & EXCHANGE POLICY


Order Fulfillment Responsibility

The Library of Beneficial Knowledge is a small independent distributor of Islamic books and beneficial materials. We are not the publisher or printer of the books we sell.

Our responsibility is limited to accurately fulfilling orders, securely packaging items, and handing them over to the shipping carrier selected by the customer.

Once an order has been properly fulfilled, submitted to the carrier, and a valid tracking number has been provided, our obligation regarding shipment is considered complete.

Shipping Methods & Delivery Timeframes

Orders are shipped using the delivery method selected at checkout, which may include standard postal delivery (USPS or equivalent). Estimated delivery time is 5 to 7 business days.

Delivery times are estimates and not guaranteed, as they depend on the carrier’s operations. Delivery times do not include weekends or statutory holidays and may be affected by unforeseen circumstances such as weather delays, carrier disruptions, or address related issues.

Transfer of Responsibility Upon Delivery

Once the shipping carrier confirms that a package has been successfully delivered to the address provided, responsibility for the shipment transfers to the carrier.

The Library of Beneficial Knowledge is not liable for:

  • Missing packages after confirmed delivery
  • Packages delivered to mailrooms, front desks, neighbors, or shared addresses
  • Theft, loss, or mishandling occurring after delivery confirmation

If a package is marked as delivered but not received, the customer must contact the shipping carrier directly to file a claim or investigation. We are happy to provide tracking details to assist with this process.

Address Accuracy & Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name where applicable.

We are not liable for:

  • Deliveries made to an incorrect address due to customer error
  • Packages delivered to the wrong person as a result of inaccurate or incomplete information

Please verify all shipping details carefully before completing your purchase.

Refund & Exchange Policy

All approved refunds are issued in the form of store credit only.

Store credit may be used toward any future purchase and will be provided once the request has been reviewed and approved.

We do not offer cash refunds to the original payment method except in rare and exceptional circumstances, determined solely at our discretion.

Situations where a refund or exchange may be considered include:

  • The item arrives damaged or defective
  • The incorrect item was sent
  • An error occurred in the fulfillment of your order

All requests are reviewed on a case by case basis. Approval of any request is not guaranteed.

Good Faith & Discretion

We strive to conduct business with fairness, transparency, and good character.

While this policy outlines our standard procedures, we may offer additional assistance in certain situations as an act of goodwill. Any such accommodation is made at our sole discretion and does not constitute an obligation or admission of liability.


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4. Address Accuracy & Recipient Responsibility

Customers are responsible for providing a complete, accurate, and correct shipping address, including the recipient’s name where applicable.

We are not liable for:
 • Deliveries made to an incorrect address due to customer error
 • Packages delivered to the wrong person when the address provided was inaccurate or incomplete

Please verify all shipping details carefully before completing your purchase.

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5. Shipping Fees & International Orders

Shipping fees are calculated separately and must be paid in addition to the price of the goods.

For international orders, your purchase may be subject to:
 • Import duties
 • Customs taxes
 • Brokerage or handling fees imposed by the destination country

These charges are the sole responsibility of the customer. The Library of Beneficial Knowledge is not responsible or liable for any customs fees, delays, or failures to pay required duties.

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6. Goodwill & Discretion

While our policy clearly defines our responsibility, we strive to conduct business with fairness, transparency, and good character. Any assistance offered beyond this policy is done at our sole discretion and does not constitute an obligation or admission of responsibility.